We’ll be updating this page as issues arise. If you still have a question or problem, please email us, and we’ll get back to you.
Having technical issues? This is rare, but it does happen. Try these steps first: log out and log back in again. Try switching web browsers or restarting your computer. If you still have issues, please email us.
Although our Programs are available on any device, we suggest using a computer (if possible) and Chrome or Firefox browser to log in: http://online.spiritrock.org/
Note: The login for our Online Learning Platform differs from your Spirit Rock login.
Accessing Your Program Page:
Click on it from your Dashboard after you’ve logged in. Once there, navigate through the sections on the left-hand side of your screen.
Class Recordings and Home Practices:
Class recordings and home practices are posted three business days after live sessions in the corresponding session section.
Bookmarking for Future Reference:
On Chrome, click the star icon in the address bar and select “Bookmark this page.”
You can also press “Ctrl + D” (Windows) or “Command + D” (Mac) to bookmark the page.
Returning Practitioners: Welcome back! Simply log in to the Online Learning Platform using your existing credentials and enter the registration code found in the email from registration.
New Practitioners: If you’re new to the Online Learning Platform, we’re excited you’re here. You will need to create an account. Once you’ve set up a username and password, use the registration code (the unique code provided in the email from registration) to register. From there, you will see your student dashboard and all the programs you’ve purchased.
Registration Code: Regardless of whether you’re a returning practitioner or a new one, you’ll need to type the unique registration code provided in the email from registration.
Please make sure you have not accidentally included any spaces before or after your code. Spaces count as characters and will cause the code to show as invalid. This is easy to do when copying and pasting a code. If you receive an error that says, “This code has already been redeemed. Then you are enrolled in the program, simply login and select the program from your Dashboard to begin!
Are you logged in? Use the ‘log in’ button on the top right of the page. This will give you the access you need to see all the content!
Certain programs provide CECs. Practitioners who meet the requirements and purchase Continuing Education Credits (CECs) will receive a Certificate of Attendance. Additionally, some programs also offer a Certificate of Completion, which will be mentioned in the program description.
If you have any questions related to continuing education credits (including attendance), please send an email to continuingeducation@spiritrock.org.
Although the Online Learning Platform works on mobile and tablet devices, for the best experience, use a desktop or laptop. This might be an easier way to find all the areas of the site as you are learning how it works.
If you still cannot view videos or content, please reach out to us for further assistance.
We would love for you and your Sangha to join as a group. Please email us at Trainings@spiritrock.org with more details so we can help you.
If you notice a link, content, or anything that isn’t working properly, please email us at OLPSupport@spiritrock.org.
This is most likely due to slow internet speeds. (You can test your speed here.) You can also try pausing the video and allowing it to ‘load,’ then return in a few minutes.
If you have a question that isn’t answered here, email us at OLPSupport@spiritrock.org.
Blessings in your practice.